In this notice we explain how we collect information about you, how we use it and how you can interact with us about it.
When we talk about “MHFAI” or “us” or “we” in this Notice, we are referring to Mental Health First Aid Ireland and its parent company, affiliates and their respective parent and subsidiary companies (“SJOG Group”). We will share information about you within SJOG Group solely for the purposes of delivering training.
Mental Health First Aid Ireland collects, uses, maintains and discloses information collected from users (each, a "User") of the www.mhfaireland.ie website ("Site"). This statement applies to the Site and all products and services offered by Mental Health First Aid Ireland.
We collect information, for example when you book a course, complete and forward an enquiry form from the website www.mhfaireland.ie We will also collect information through our social media sites, community based discussions forums. We will sometimes record phone conversations to improve security, resolve complaints, improve service and train our people. We will always let you know when we are recording our calls with you.
Our website uses ‘cookie’ technology. A cookie is a little piece of text that our server places on your device when you visit our website. They help us make the site work better for you. You can find out more about cookies, including how to disable them on www.aboutcookies.org
By using our products and services, or asking about them directly or online, you are consenting to us collecting and using your information in the ways we explain in this notice and any future versions of it.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
Mental Health First Aid Ireland may collect and use Users personal information for the following purposes:
Information you provide helps us respond to your customer service requests and support needs more efficiently.
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
We may use feedback you provide to improve our products and services.
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Mental Health First Aid Ireland has the discretion to update this notice at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
We try to make sure that the information we have about you is accurate and up-to-date. Sometime we may ask you to verify that the information we have remains accurate. If your information changes or you believe we have information which is inaccurate or not up-to-date please let us know and we will change it.
Under the Data Protection Acts you have the right to see the personal information we hold about you. We will charge you €6.35 for this. To get a copy of this information, write to Mental Health First Aid Ireland, c/o Saint John of God Hospital, Stillorgan, Co Dublin enclosing proof of identity and payment of €6.35.
By using this Site, you signify your acceptance of this policy and site terms and conditions. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Mental Health First Aid Ireland
c/o Saint John of God Hospital
Stillorgan
IRELAND
+353(1)2771458
This email address is being protected from spambots. You need JavaScript enabled to view it.
This document was last updated on 5th May 2016
The privacy policies, statements and guidance published by Social Media Networks apply to your use of MHFAI Social Media Channels and we encourage you to read the privacy policies and guidance published on each Social Media Network that you use, as these make important disclosures about how the Social Media Networks separately collect, hold and may use your content and information.
The Privacy Statement explains how MHFAI may use the information that you provide when using MHFAI Social Media Channels.
Under no circumstances should you provide any bank account details or other sensitive personal or financial information when using MHFAI Social Media Channels.
You may however choose to provide us with non-sensitive personal information, such as your name and contact details, if you choose to contact us via MHFAI Social Media Channels or separately by email or direct message. If you do, we will use your personal information solely to respond to and deal with your comments or queries or for such other purpose for which it is provided. Your information may be held by MHFAI (and shared with SJOG Group) on a computer database and/or in any other way.
By using MHFAI Social Media Channels, entering draws or competitions, availing of discounts and offers ("Promotions") or posting comments, photographs or other content you consent to the use of your personal data by us for all or any of the following purposes:-
Promotion winners may be requested to take part in promotional activity and we reserve the right to use information relating to Promotion winners, including their names and the contents of their submissions, in any publicity both online and in any other media.
If you are under 18 years of age and are required to provide details relating to your parent/guardian for Promotion entry or other good reason you confirm that you have obtained permission for the disclosure of their personal data and for MHFAI to contact them should this be necessary in connection with your participation in a Promotion.
Under the Data Protection Acts of Ireland you have the right of access to information we hold about you on our records on payment of a nominal fee (currently €6.35). You can exercise this right by writing to the Data Protection Officer,Mental Health First Aid Ireland,c/o Saint John of God Hospital, Stillorgan, Co Dublin. If anything is inaccurate or incorrect, please let us know and we will correct it. There is no fee for this.
If you decide to proceed with any communication with MHFAI through MHFAI Social Media Channels you consent to the use by SJOG Group of your personal data as indicated above.
"MHFAI" refers to Mental Health First Aid Ireland, and "SJOG Group" refers to Saint John of God Hospitaller Ministries, its subsidiaries, affiliates and their respective parent and subsidiary companies and includes all successors and assigns. Any reference to "we", "us" or "our" means SJOG Group.
Use of this website means that you have understood and accepted the following disclaimer terms and conditions:
The website is an information resource about mental health and well-being.
In no event shall liability exist to any user (or any third party who obtains access to the information) under any law for any loss or damage (including but not limited to direct, indirect, economic and consequential damage) in respect of any matter whatsoever related to any information in the website nor for the use of the information nor for actions taken or not taken as a result of information contained in the website (including, without limitation, loss or damage caused by negligence).
The material contained on this website is provided for general information purposes only and does not constitute care, treatment or other professional advice. Due to the general nature of the information on this site, should you require specific help, you should seek the assistance of an appropriately trained professional person.
While every care has been taken in the preparation of the information, due to the nature of the website, the information may not be complete, correct or up to date.
Links to Other Sites:
Our website has links to many other agencies. You should be aware that:
By proceeding into the www.MHFAIreland.ie website you are accepting this disclaimer.
In this statement we explain how “MHFAI” and “SJOG Group” respect your privacy in relation to interactions with this website and any MHFAI App. When we talk about Apps we mean an MHFAI application which can either be downloaded from a software application to a mobile device or is available on a Kiosk or tablet in branch and can be used to access MHFAI Internet Resources and or Services.
When we talk about “MHFAI” or “us” or “we” in this statement we are referring to Mental Health First Aid Ireland. “SJOG Group” refers to Saint John of God Hospitaller Ministries, its subsidiaries, affiliates and their respective parent and subsidiary companies.
We collect personal data about you as a user and data relating to your interactions with our channels on-line such as www.mhfaireland.ie. We will always let you know how we intend to use your information before collecting it, so that you can decide whether or not you wish to provide that information. You should read our Use of Information Notice or contact us directly for more information on how we use your information.
When you browse through our website and use our Apps our web servers collect data which relates to your visit such as:
In some cases the data we collect will be anonymous and it will simply tell us what pages have received the most activity and are of particular interest to our users in general.
Where you log onto and book a course we will be able to identify what pages you have shown a particular interest in, what pages you have visited multiple times and also what pages you have spent the most amount of time on. We will mostly do this work ourselves however sometimes we will use Google Analytics to assist us. In all cases we will carry this work out in a responsible manner.
This data enables us to provide you with a more efficient and effective customer service by developing a wider understanding and appreciation of our user base.
If you choose to provide us with certain information, such as your name and contact details, if you would like us to contact you directly, we will use this information solely to respond to and deal with your comments or queries.
We know that you care about how your information is used, stored and shared. We appreciate your trust in us to do that. To protect your information we use security measures that comply with Irish Law and meet international standards. This includes computer safeguards and secure files and buildings.
Under the Data Protection Acts you have the right to see the personal information we hold about you. We will charge you EUR 6.35 for this. To get a copy of this information, write to MHFAI, c/o Saint John of God Hospital, Stillorgan, Co Dublin enclosing proof of identity and payment of €6.35. If your information changes or you believe we have information which is inaccurate or not up-to-date please let us know and we will change it.
This section tells you about cookies in general, how we use cookies, why we use them, and how they help us to improve our service to you.
By using our websites and Apps (through any device) you agree that this use of cookies applies to that use in addition to any other terms and conditions which may be relevant.
The use of Cookies by MHFAI may be subject to change from time to time. Any such changes will appear here and become effective immediately. Your continued use of our websites and Apps is taken as meaning that you agree to any such changes.
Cookies are small text files that are sent to and stored on your computer, smartphone, tablet or other device for accessing the internet, whenever you visit a website or use our Apps.
Cookies are used to maintain the integrity of your browsing activities when you visit a website or use our Apps and can also be used to customise and so improve the individual user experience.
Cookies do not in any way compromise the security of your computer or other devices. You can continue to use this website and our Apps with no loss of functionality if you choose to disable cookies on your computer or device.
More general information on cookies can be found on aboutcookies.org. This includes information on how to disable cookies.
MHFAI uses cookies to monitor our website and App traffic, to ensure better service levels and to enable us provide you with additional features such as customised delivery of service to you.
We may use cookies to deliver content specific to your interests and to save your personal preferences so you do not have to re-enter them each time you visit our websites or use our Apps. In some circumstances SJOG Group may use the data collected to contact you in relation to a product or service that may be of interest to you. We will only contact you in relation to these products and services where we have recorded a positive consent from you in relation to marketing.
To achieve this, there are different types of cookies in use. They all work in the same way, but have minor differences which are explained below.
Session cookies last only for the duration of your visit and are deleted when you close your browser. They are essential for secure user navigation through the site and enable the delivery of basic functionality.
Persistent cookies last after you have closed your browser, and allow us to remember your actions and website preferences. MHFAI uses persistent cookies to analyse user visits to our sites and to our Apps. These cookies help us to understand how users arrive at and use our sites and Apps so we can improve the overall MHFAI on-line experience.
Finally, we use analytics cookies to help us make our websites and Apps even better for those who visit them regularly. This type of cookie helps us to further understand how individual visitors use our on-line services and allows us to improve the overall service and products offered to you.
This Site and our Apps may contain hypertext links to associated web sites and you are warned that when you enter such sites, you will be subject to the terms and conditions of those sites. There may also be links to web sites not maintained by MHFAI and you are warned that when you enter other websites via such hypertext links, you will not be subject to the terms and conditions of www.mhfaireland.ie and you will not benefit from the protections afforded to you in using our Site. MHFAI will not be liable in any way for the content, availability or use of such third party websites and you use such links entirely at your own risk.
MHFAI reserves the right in its sole discretion to amend this privacy statement at any time, you should regularly check this privacy statement for any amendments.
This Privacy Statement is subject to the Terms and Conditions of Use of the MHFAI website, a copy of these is available on www.mhfaireland.ie. It is important that you read the terms and conditions of use as where there is a conflict between this Privacy Statement and the Terms and Conditions of Use, the Terms and Conditions of Use shall prevail.
By accessing and continuing to navigate this website or by downloading and using our Apps you acknowledge and agree to the processing of your personal data in the manner outlined above. You also agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties in order to prevent, detect or prevent fraud.
To view our MHFAI's Social Media Privacy Statement, please click here
Access to this Site and the use of information contained on it is governed by the terms and conditions set out below. These terms and conditions are important and are for the protection of both you and MHFAI. Please take the time to read the terms and conditions carefully. By proceeding further you will be deemed to have accepted them. Please note that references to "we" or "MHFAI" means Mental Health First Aid Ireland and our subsidiaries and associates.
MHFAI is registered in Ireland. Registered Office: Saint John of God Hospital, Stillorgan, Co Dublin. Registered Number 563257
1. This Site is established in Ireland in accordance with and subject to the laws of Ireland and will be governed by the laws of that country. When you use the Site, you accept that your use of the Site and any information on the Site (including these terms and conditions), will also be governed by the laws of Ireland and if any claim or dispute arises from your use of the Site and any of the information on it, you agree that the Irish courts will have exclusive jurisdiction over all such claims or disputes.
2. The distribution of information on the Site may be restricted by local law or regulation in certain jurisdictions. The information is not intended for distribution to, or use by, any person or entity in any such jurisdiction and persons accessing these pages should inform themselves about and observe any such restrictions. If you are in any doubt as to whether this Site can be lawfully used by you please do not proceed further.
3. The information and the products and services on this Site are subject to specific terms and conditions, important legal notices, warnings and restrictions, such as restrictions concerning the persons to whom they may be made available. Details of specific terms and conditions, important legal notices, warnings and restrictions are set out on the pages to which they relate. You should read those details carefully before proceeding as they are important.
4. The information contained in this Site is for information purposes only and is not an invitation or offer. The information provided does not constitute any form of advice, recommendation or arrangement by MHFAI and should not be relied upon by you in connection with any personal health decision. If you have any queries on any of the information on this Site, we recommend that you consult a qualified health professional.
5. While we have made all reasonable efforts to ensure that the information on the Site is accurate at the time of inclusion we do not make any warranties, undertakings or representations as to the completeness, accuracy or reliability, availability, performance or functionality of this Site or any of its contents. We neither accept nor assume any responsibility to you in relation to the contents of this Site and we exclude all warranties, undertakings and representations (either express or implied) to the fullest extent permitted under applicable law.
6. The information in this Site may be updated or altered at any time without notification and may at times be out of date. All of the contents of this Site, including these terms and conditions, are subject to change by MHFAI without notice. We accept no responsibility for keeping the information in this Site up to date or liability for any failure to do so. MHFAI may change the technical specifications of this Site or any portion thereof or suspend the availability or change the system resource applicable to your use of this Site or any portion thereof.
7. Access to and use of this Site is at the user's own risk and we do not represent or warrant that the use of this Site or any material downloaded from it will not cause damage to property, including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans or worms.
8. MHFAI shall not be liable to you or to any person claiming through you for any loss or damages of any nature suffered including but not limited to loss of business revenues or anticipated savings, loss of profits, goodwill or any type of financial, punitive or exemplary, indirect or direct, consequential, special or similar loss or damages howsoever arising whether in contract, tort or otherwise and incurred and arising as a result of use of or inability to use this Site, including without limitation, as a result of:-
(i) any inaccuracy, incompleteness or any delay, interruption, error or omission in the delivery of any contents of this Site;
(ii) any decision made or action taken in reliance on any contents of this Site;
(iii) internet communications in connection with the use of this Site, any file or program available for download or execution from or via this Site and any content or websites linked from this Site.
Nothing in these terms and conditions attempt to exclude liability which is not permissible under applicable law, including for death or personal injury, or for fraudulent misrepresentation.
9. You may not use this Site to engage in activities which infringe the intellectual property or other rights of MHFAI and/or its licensors or in such a way so to compromise the privacy of others, to impersonate another person or for purposes which are immoral, illegal or destroy the integrity of any data or other computer based information or which would violate local, state or national laws of any country.
10. Save where otherwise appearing, the intellectual property rights and all other rights relating to the content (including without limitation, information, graphics, software, text, sounds, images, trade marks, service marks, trade names and logos) of this Site belong to MHFAI. The intellectual property rights and all other rights relating to content which is supplied in this Site under licence to MHFAI belongs to the relevant licensors. MHFAI and its licensors retain all right, title, interest and intellectual property rights in the content of this Site. Use of the content of this Site is restricted to personal use by you. You are granted a limited licence solely for your own personal, non-commercial use to download software from this Site and you are not permitted to alter, modify or adapt any software. Any storing, reprocessing, reutilising, reproduction, distribution, dissemination or transmission of all or part of the content of this Site is prohibited except where expressly permitted by MHFAI either on its own behalf or on behalf of its licensors. MHFAI is entitled to notify its licensors of your use of this Site and, in the event of any breach by you of their rights and you are notified of their right to take appropriate action.
11. Messages sent by e-mail over the internet may not be secure and can be intercepted by third parties or incorrectly delivered or corrupted. We are not responsible for the accuracy or reliability of messages sent or received by e-mail over the internet in connection with this Site. You should not divulge personal information over the internet unless you are using a secure or encrypted communications technology.
12. This Site contain hypertext links to:
(i) associated web sites and you are warned that when you enter such sites, you will be subject to the terms and conditions of those sites; and
(ii) web sites not maintained by MHFAI and you are warned that when you enter other web sites via such hypertext links, you will not be subject to these terms and conditions and you will not benefit from the protections afforded to you in using our Site. MHFAI will not be liable in any way for the content, availability or use of such third party web sites and you use such links entirely at your own risk.
13.No third party is permitted to link any other web site to this Site without obtaining our prior written consent.
14. Copyright in the Site and the information set out on it belongs to MHFAI and may not be copied, transmitted or reproduced without MHFAI's prior consent.
(i) Main copyright notices : Save where otherwise specified the contents of all the pages contained in this Site are © MHFAI 2015. Reproduction of part or all of the contents of the pages in any form is prohibited other than in accordance with the following express permissions. You may make an electronically stored, transient copy of these pages of this Site for the exclusive purpose of personal on-line viewing.
(ii) Assertion of moral rights : Save where otherwise specified the author(s) of the literary and artistic works contained in this Site has/have asserted his/her/their moral rights to be identified as the author of those works. Their identities are set out in the pages of the Site containing their works.
(iii) Prohibition against copying MHFAI Art Pages : The licences granted in relation to this Site DO NOT APPLY to the contents of the MHFAI Art Pages except as specified in (i) above. ALL reproduction of MHFAI Art Pages is prohibited, including printing and downloading.
(iv) Limited licence to copy to paper hard disk or diskette for personal use : You may print or download to disk the contents of the pages of this Site (other than those excepted from this licence under clause (iii) above) for personal reference and provided that all copyright, trademark and other proprietary notices are left intact and that you may only make one copy thereof.
(v) General exclusions from licence : The limited licence to copy does not permit incorporation of the material or any part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no part of this Site may be distributed or copied for any commercial purpose. No part of this Site may be reproduced on or transmitted to or stored in any other web site or other form of electronic retrieval system.
15. When using any discussion forum, bulletin board, blog or other interactive area on this Site ("Interactive Area") you will be subject to the following conditions and all instructions, rules and supplemental terms and conditions, guidelines and principles posted on this Site from time to time, which, form part of these terms and conditions.
(i) All of the views expressed in any Interactive Area are purely the personal views of the authors and commentators (including authors working for MHFAI as members) and are based on their personal experiences and knowledge at the time of writing.
(ii) MHFAI does not offer health/medical or other advice through Interactive Areas. You should make sure to evaluate the relevance, accuracy and completeness of all information given in our Interactive Area before relying on the information in any important matters.
(iii) Without prejudice to the generality of Clause 8 of these Terms and Conditions, MHFAI shall not be liable for any loss you may suffer if you act, or do not act based on the views expressed in any Interactive Area.
(iv) MHFAI does not allow anonymous comments. Posts will be published on our Interactive Areas with the full name of the commentator/author submitting the post.
(v) You agree not to use any Interactive Area to upload, post, e-mail, transmit or otherwise make available ('post') any content or material (including any links thereto) that:-
is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, false or inaccurate, an invasion of another's privacy or otherwise objectionable; harms or exploits minors in any way; impersonates any person or entity, or falsely states or otherwise misrepresents your affiliation with a person or entity; constitutes unsolicited or unauthorised advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes or any other form of solicitation; you do not have the right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary or confidential information learned or disclosed as a part of employment relationships or under obligations of confidentiality); infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any party; contains software viruses or any other computer code, files or programs designed to interrupt our systems; or violates any applicable national or international law.
(vi) You shall not use any Interactive Area to stalk or otherwise harass another or collect or store personal data about other users of any Interactive Area.
(vii) Notwithstanding the above restrictions on Interactive Area posts, you understand that you may still be exposed to content that you consider offensive or objectionable and that you use Interactive Areas at your own risk.
(viii) As a provider of interactive services, MHFAI is not liable for the content of any posts provided by users of any Interactive Area. Although MHFAI has no obligation to screen, edit or monitor any of the content posted on any Interactive Area, MHFAI reserves the right, and has absolute discretion, to pre-screen, review, flag, filter, modify, edit, refuse or remove without notice any content posted on any Interactive Area at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any content that you post on any Interactive Area at your sole cost and expense.
(ix) By posting comments on an Interactive Area you agree to allow the content to be re-used or quoted by MHFAI without further notification to you. MHFAI does not claim ownership to content you submit or make available for inclusion on an Interactive Area however you herein grant MHFAI a perpetual, royalty free and irrevocable right and licence to use, reproduce, modify, adapt, publish, translate, distribute, transmit, publicly display, sublicense, transfer and sell such content in any format whatsoever and to use the identifying information you provide in connection with the content. You also hereby waive in favour of MHFAI and MHFAI's successors and assigns any and all moral rights you may have in such content under any legislation now existing or in the future enacted in any part of the world.
(x) MHFAI may discontinue or restrict your use of an Interactive Area for any reason without notice and without liability to you.
MHFAI's Social Media Terms of Use
To view our MHFAI's Social Media Terms of Use click here.
© 2017 MHFA Ireland
