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Privacy policy

Privacy and Cookie Statement

Your Right to Privacy In this statement we explain how “MHFAI” and “SJOG Group” respect your privacy in relation to interactions with this website and any MHFAI App. When we talk about Apps we mean an MHFAI application which can either be downloaded from a software application to a mobile device or is available on a Kiosk or tablet in branch and can be used to access MHFAI Internet Resources and or Services.

When we talk about “MHFAI” or “us” or “we” in this statement we are referring to Mental Health First Aid Ireland. “SJOG Group” refers to Saint John of God Hospitaller Ministries, its subsidiaries, affiliates and their respective parent and subsidiary companies.

Collection and Use of Information We collect personal data about you as a user and data relating to your interactions with our channels on-line such as We will always let you know how we intend to use your information before collecting it, so that you can decide whether or not you wish to provide that information. You should read our Use of Information Notice or contact us directly for more information on how we use your information.

When you browse through our website and use our Apps our web servers collect data which relates to your visit such as:

What pages you have viewed Certain interactions you have had on those pages The number of times you may have visited a particular page The amount of time you may have spent on certain pages In some cases the data we collect will be anonymous and it will simply tell us what pages have received the most activity and are of particular interest to our users in general.

Where you log onto and book a course we will be able to identify what pages you have shown a particular interest in, what pages you have visited multiple times and also what pages you have spent the most amount of time on. We will mostly do this work ourselves however sometimes we will use Google Analytics to assist us. In all cases we will carry this work out in a responsible manner.

This data enables us to provide you with a more efficient and effective customer service by developing a wider understanding and appreciation of our user base.

If you choose to provide us with certain information, such as your name and contact details, if you would like us to contact you directly, we will use this information solely to respond to and deal with your comments or queries.

How We Keep Your Information Safe We know that you care about how your information is used, stored and shared. We appreciate your trust in us to do that. To protect your information we use security measures that comply with Irish Law and meet international standards. This includes computer safeguards and secure files and buildings.

Your Right of Access Under the Data Protection Acts you have the right to see the personal information we hold about you. We will charge you EUR 6.35 for this. To get a copy of this information, write to MHFAI, c/o Saint John of God Hospital, Stillorgan, Co Dublin enclosing proof of identity and payment of €6.35. If your information changes or you believe we have information which is inaccurate or not up-to-date please let us know and we will change it.

Cookies This section tells you about cookies in general, how we use cookies, why we use them, and how they help us to improve our service to you.

By using our websites and Apps (through any device) you agree that this use of cookies applies to that use in addition to any other terms and conditions which may be relevant.

The use of Cookies by MHFAI may be subject to change from time to time. Any such changes will appear here and become effective immediately. Your continued use of our websites and Apps is taken as meaning that you agree to any such changes.

What is a cookie? Cookies are small text files that are sent to and stored on your computer, smartphone, tablet or other device for accessing the internet, whenever you visit a website or use our Apps.

Cookies are used to maintain the integrity of your browsing activities when you visit a website or use our Apps and can also be used to customise and so improve the individual user experience.

Cookies do not in any way compromise the security of your computer or other devices. You can continue to use this website and our Apps with no loss of functionality if you choose to disable cookies on your computer or device.

More general information on cookies can be found on This includes information on how to disable cookies.

How we use Cookies MHFAI uses cookies to monitor our website and App traffic, to ensure better service levels and to enable us provide you with additional features such as customised delivery of service to you.

We may use cookies to deliver content specific to your interests and to save your personal preferences so you do not have to re-enter them each time you visit our websites or use our Apps. In some circumstances SJOG Group may use the data collected to contact you in relation to a product or service that may be of interest to you. We will only contact you in relation to these products and services where we have recorded a positive consent from you in relation to marketing.

To achieve this, there are different types of cookies in use. They all work in the same way, but have minor differences which are explained below.

Session Cookies Session cookies last only for the duration of your visit and are deleted when you close your browser. They are essential for secure user navigation through the site and enable the delivery of basic functionality.

Persistent Cookies Persistent cookies last after you have closed your browser, and allow us to remember your actions and website preferences. MHFAI uses persistent cookies to analyse user visits to our sites and to our Apps. These cookies help us to understand how users arrive at and use our sites and Apps so we can improve the overall MHFAI on-line experience.

Analytics Cookies Finally, we use analytics cookies to help us make our websites and Apps even better for those who visit them regularly. This type of cookie helps us to further understand how individual visitors use our on-line services and allows us to improve the overall service and products offered to you.

Disclaimer This Site and our Apps may contain hypertext links to associated web sites and you are warned that when you enter such sites, you will be subject to the terms and conditions of those sites. There may also be links to web sites not maintained by MHFAI and you are warned that when you enter other websites via such hypertext links, you will not be subject to the terms and conditions of and you will not benefit from the protections afforded to you in using our Site. MHFAI will not be liable in any way for the content, availability or use of such third party websites and you use such links entirely at your own risk.

Amendments MHFAI reserves the right in its sole discretion to amend this privacy statement at any time, you should regularly check this privacy statement for any amendments.

Terms and Conditions This Privacy Statement is subject to the Terms and Conditions of Use of the MHFAI website, a copy of these is available on It is important that you read the terms and conditions of use as where there is a conflict between this Privacy Statement and the Terms and Conditions of Use, the Terms and Conditions of Use shall prevail.

By accessing and continuing to navigate this website or by downloading and using our Apps you acknowledge and agree to the processing of your personal data in the manner outlined above. You also agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties in order to prevent, detect or prevent fraud.

Social Media Privacy Statement****

The privacy policies, statements and guidance published by Social Media Networks apply to your use of MHFAI Social Media Channels and we encourage you to read the privacy policies and guidance published on each Social Media Network that you use, as these make important disclosures about how the Social Media Networks separately collect, hold and may use your content and information.

The Privacy Statement explains how MHFAI may use the information that you provide when using MHFAI Social Media Channels.

Under no circumstances should you provide any bank account details or other sensitive personal or financial information when using MHFAI Social Media Channels.

You may however choose to provide us with non-sensitive personal information, such as your name and contact details, if you choose to contact us via MHFAI Social Media Channels or separately by email or direct message. If you do, we will use your personal information solely to respond to and deal with your comments or queries or for such other purpose for which it is provided. Your information may be held by MHFAI (and shared with SJOG Group) on a computer database and/or in any other way.

By using MHFAI Social Media Channels, entering draws or competitions, availing of discounts and offers ("Promotions") or posting comments, photographs or other content you consent to the use of your personal data by us for all or any of the following purposes:-

Content you post to MHFAI Social Media Channels may be published (at our discretion) together with the identifying information you provide in connection with the content. We may vary the duration that content will be published and we have no responsibility to you for the deletion or failure to store any comments or other content posted. Content you post to participate in Promotions will be used as appropriate to the conduct of such Promotions. Promotion winners may be requested to take part in promotional activity and we reserve the right to use information relating to Promotion winners, including their names and the contents of their submissions, in any publicity both online and in any other media.

If you are under 18 years of age and are required to provide details relating to your parent/guardian for Promotion entry or other good reason you confirm that you have obtained permission for the disclosure of their personal data and for MHFAI to contact them should this be necessary in connection with your participation in a Promotion.

Under the Data Protection Acts of Ireland you have the right of access to information we hold about you on our records on payment of a nominal fee (currently €6.35). You can exercise this right by writing to the Data Protection Officer,Mental Health First Aid Ireland,c/o Saint John of God Hospital, Stillorgan, Co Dublin. If anything is inaccurate or incorrect, please let us know and we will correct it. There is no fee for this.

If you decide to proceed with any communication with MHFAI through MHFAI Social Media Channels you consent to the use by SJOG Group of your personal data as indicated above.

"MHFAI" refers to Mental Health First Aid Ireland, and "SJOG Group" refers to Saint John of God Hospitaller Ministries, its subsidiaries, affiliates and their respective parent and subsidiary companies and includes all successors and assigns. Any reference to "we", "us" or "our" means SJOG Group.

Use of Information Notice

How we use your information at MHFAI In this notice we explain how we collect information about you, how we use it and how you can interact with us about it.

Who We Are When we talk about “MHFAI” or “us” or “we” in this Notice, we are referring to Mental Health First Aid Ireland and its parent company, affiliates and their respective parent and subsidiary companies (“SJOG Group”). We will share information about you within SJOG Group solely for the purposes of delivering training.

Mental Health First Aid Ireland collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This statement applies to the Site and all products and services offered by Mental Health First Aid Ireland.

How we collect information about you and your consent We collect information, for example when you book a course, complete and forward an enquiry form from the website We will also collect information through our social media sites, community based discussions forums. We will sometimes record phone conversations to improve security, resolve complaints, improve service and train our people. We will always let you know when we are recording our calls with you.

Our website uses ‘cookie’ technology. A cookie is a little piece of text that our server places on your device when you visit our website. They help us make the site work better for you. You can find out more about cookies, including how to disable them on

By using our products and services, or asking about them directly or online, you are consenting to us collecting and using your information in the ways we explain in this notice and any future versions of it.

What we use your information for Before or at the time of collecting personal information, we will identify the purposes for which information is being collected We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law We will only retain personal information as long as necessary for the fulfilment of those purposes We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification We will not disclose your personal information to any third parties without your consent, unless permitted or required to do so by law We will make readily available to the public information about our policies and practices relating to the management of personal information We are committed to conducting our activities in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained Data analytics – using information for our business. We analyse the information that we collect and hold on you through channels such as social media networks(Facebook, Twitter, YouTube etc.) Our analysis helps us to offer you products and services content we believe will be of interest to you. Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. 

Web browser cookies Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information Mental Health First Aid Ireland may collect and use Users personal information for the following purposes:

To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site We may use feedback you provide to improve our products and services.

To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we keep you information safe We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this Use of Information Notice Mental Health First Aid Ireland has the discretion to update this notice at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Accessing and managing your information We try to make sure that the information we have about you is accurate and up-to-date. Sometime we may ask you to verify that the information we have remains accurate. If your information changes or you believe we have information which is inaccurate or not up-to-date please let us know and we will change it.

Under the Data Protection Acts you have the right to see the personal information we hold about you. We will charge you €6.35 for this. To get a copy of this information, write to Mental Health First Aid Ireland, c/o Saint John of God Hospital, Stillorgan, Co Dublin enclosing proof of identity and payment of €6.35. 

Your acceptance of these terms By using this Site, you signify your acceptance of this policy and site terms and conditions. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, our Data Protection Officer is:

Pembroke Privacy Ltd., Address: 3-4 Upper Pembroke Street, Dublin, D02 VN24 Phone: +353 1 6392958 Email:

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